Home › Delivery and refunds
Last updated 19 August 2026. Plain version: the files arrive immediately, and if one is faulty or is not what the page said it was, tell us within seven days and you get your money back.
Seven days, if the product is faulty or not as described. If a file is corrupt, if content listed on the product page is missing, or if what you received is materially different from what the page said, email us within seven days of purchase and we will refund you in full.
Tell us what is wrong. We would usually rather fix it and reissue the file, and most people prefer that, but the choice is yours.
Because these are digital files that are downloaded immediately, we do not offer refunds simply because a toolkit has been bought and no longer wanted. The product pages set out in detail what is inside each toolkit, and we would far rather answer a question before you buy than take a payment you regret. Email us and ask.
This policy sits on top of your legal rights and does not replace them.
If you are buying as a consumer rather than for a business, the Consumer Rights Act 2015 requires digital content to be of satisfactory quality, fit for purpose and as described, and those rights cannot be signed away. You also have a fourteen day right to cancel a distance purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That right is lost once a download begins, but only where you have expressly asked for immediate delivery and acknowledged that you lose it. Our checkout asks you to do exactly that before the file is released.
Most of our buyers are businesses, in which case those particular consumer protections do not apply, and the seven day policy above is what governs.
Email hello@auditproof.co.uk with your order reference and a sentence about what is wrong. No form, no portal. Refunds are processed through the original payment method and typically appear within five to ten working days, depending on your bank.